Product Warranty & Returns Policy
At JinHang, we are committed in providing our customers the highest quality Australian approved LED products at the best price.
Return and Refund
JinHang will only accept product returns within 30 days of dispatch date. The item must be in original packaging and condition. Delivery cost and credit card charges may be deducted from the refund.
LED Products have 3 years full product replacement warranty.
LED High Bay, Low Bay and IC-4 integrated LED downlight products have 5 years full product replacement warranty.
Energy Saving products have 1 year warranty.
The warranty service is limited to the replacement or repair of products utilising LED and Energy Saving products become defective under normal usage, as determined by Yiyun Corporation Pty. Ltd.
It is the customer’s responsibility to keep the faulty product until the warranty claim is finalised, any loss or further damages will void the warranty. It is the customer’s responsibility to keep the original invoice for the warranty purposes, any loss of sales proof will void the warranty claim.
For all JinHang Lighting products, the globes will only be compatible with its driver in the package. Any issues relating to the wrong match of the globe and driver will not be eligible for the warranty claim.
To claim the replacement, the customer will be required to show evidence of the fault via a photo or video of the faulty product. Once approved, we will dispatch the replacement goods and organise collection of the faulty product. If the customer fails to provide the evidence of the faulty product, it is up to the customer to purchase the replacement product where we will dispatch the replacement goods with free shipping and free faulty collection. Once the faulty product is returned and identified, reimbursement will be made.
We highly recommend our LED lighting products are installed by licensed Electricians with standard plug base. For the LED tube installation, the old fluorescent batten fitting must be modified to LED fitting with standard warning sticker before installing the LED tube performed by a licensed Electrician.
Damaged Goods During Delivery
For all damaged goods during delivery claims, it MUST be lodged within 5 WORKING DAYS after the receiving the goods. Any damage or modification acted by customer will void the warranty.
For further information regarding Product Warranty & returns, contact our JinHang Office at 1300 000 808.